“We will make sure you succeed”
It is very important to us that all PhotoModeler customers are satisfied. We want to ensure that every customer can complete their projects with the desired level of quality and accuracy.
PhotoModeler Technologies and our resellers/distributors are committed to helping you get started with PhotoModeler and making the most of the program. Please do not hesitate to contact us or your reseller for support and to have your questions answered. We are very responsive and we will make sure you succeed.
May we suggest some things to do before contacting support:
• If you are new to PhotoModeler or haven’t used a particular function before, please view the corresponding tutorial video and/or find the description in the help file.
• Review the troubleshooting section of the Quick Start Guide and help the file and look in the index and glossary for relevant information.
• Visit the support FAQ on the PhotoModeler web site to see if there are any suggestions there.
• If you think you have found a bug or problem in the product, first try to repeat the problem and narrow down the circumstances under which it occurs.
• If you cannot resolve your problem please do not hesitate to contact us. Visit our support web site to view our support policies.
When you e-mail or call Technical Support, make sure you have the following ready:
• A description of the problem,
• A description of the hardware in the PC that PhotoModeler is running on,
• Your PhotoModeler serial number (from the Help menu’s About Dialog box - the serial number is the first 9 digits of your activation code), and
• For phone calls, have PhotoModeler running and use a telephone beside your PC.